Shipping Policy

higppe is committed to providing reliable and efficient shipping services to customers worldwide. Please review the following information regarding order processing, shipping methods, delivery times, tracking, and international shipments.

Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During holidays, promotional events, peak seasons, or periods of high order volume, processing times may be slightly extended.

Please note that order processing time is separate from the estimated delivery time.

Shipping Methods & Estimated Delivery Time
We offer different shipping options depending on the destination, product availability, and logistics conditions.

Free Shipping: Estimated delivery within 7–20 business days

Standard Shipping: Estimated delivery within 7–14 business days

Delivery times begin after the order has been processed and shipped.

Please note that all delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance, local carrier operations, and other logistics conditions.

Shipping Destinations
We ship to supported destinations worldwide.

Shipping availability and delivery times may vary depending on the customer's location, product availability, and local shipping restrictions.

If we are unable to ship an order to the address provided, our customer support team may contact the customer for additional information.

Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.

Please make sure that your shipping address includes:

Recipient's full name

Complete street address

Apartment or unit number, if applicable

City

State or province

Postal or ZIP code

Country

Valid contact information

Please review your shipping information carefully before submitting your order.

If you need to change your shipping address, please contact our customer support team as soon as possible.

Once an order has been processed or shipped, we may not be able to modify the shipping address.

YUNKE Digital Limited is not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Tracking Information
Tracking information will be provided after shipment when available.

Once your tracking number has been issued, please allow some time for the carrier's tracking system to update.

For international shipments, tracking information may occasionally remain unchanged for several days while the package is:

In international transit

Awaiting customs clearance

Being transferred between logistics carriers

Being processed by the local delivery network

This does not necessarily mean that the shipment has been lost or stopped.

Customs Duties, Taxes, and Import Charges
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout, any applicable customs duties, taxes, or import charges are the responsibility of the customer.

higppe does not control these charges and cannot predict the amount that may be assessed.

Customs inspections and clearance procedures may also result in additional delivery time.

Shipping Delays
Although we make every reasonable effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

Customs inspections or clearance delays

Severe weather conditions

Natural disasters

Flight cancellations or transportation disruptions

Public holidays

Peak shipping seasons

Local postal or carrier delays

Temporary logistics disruptions

Other unforeseen circumstances

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review the available tracking information and assist you with the shipment status.

Lost Packages
If the tracking information indicates that a package may have been lost in transit, please contact our customer support team.

We will review the shipment information and, where appropriate, contact the shipping carrier to investigate the delivery status.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with our applicable refund, replacement, and customer service policies.

Undeliverable or Returned Packages
Packages may be returned to the sender due to reasons including:

Incorrect or incomplete shipping address

Recipient unavailable

Failure to collect the package

Refusal of delivery

Customs-related issues

If a package is returned to us, please contact our customer support team for assistance.